Surface Blog

Customer Letters

• Posted by
• Megan Sprague

Keith and Lisa Hatch of Laguna Niguel, California sent us this letter about their wide plank maple floor:

We are THRILLED with our final product! Everyone that sees our floors LOVES them too!

Keith and Lisa stained their maple floor with our siganture, dark Antique Farmhouse stain.

This note was received from Kathleen Morrell of Laguna Beach, California!

What a wonderful product!! Terrific service too :  )

She has our wide plank White Oak floors!

Dawn Grochalski of Chicora, Pennsylvania installed her own Eastern White Pine wide plank floors!! Here’s the note she sent us:

My floors are fabulous! I am extremely happy. I highly recommend your floors!

These homeowners from Kansas, Phil and Jean Frigon purchased our wide plank Heart Pine floors for their home in Clay Center! We were also happy with what they had to say:

Very helpful customer service; prompt and frienldy! The floor is beautiful and met our expectations.

Blair Moffett of Wolfeboro, New Hampshire sent us this nice letter:

Wood was nicely cut! Service from Carlisie rep was very helpful.

Blair purchased and installed our wide plank Eastern White Pine.

I received some planks in 24” widths and as usual, they were perfectly straight! I have used your products many times and was really happy with the planing and straightness.

This note is from Kipp Rancourt of West Chesterfield, New Hampshire. He purchased and installed our wide plank Eastern White Pine floors.

Scott and Karen Magnino of Montclair, Virginia purchased our wide plank Hickory floors!

Here’s the letter they sent us:

Lynne was incredibly helpful! We will use you again!

Paul Greene bought our Custom Coat Hickory floors. His thoughts…

All work done was excellent! Wood was excellent! Service was excellent!

Paul lives in Aurora, Colorado.

We’re happy to share this note from Elizabeth and Jeffrey Klotz of Pound Ridge, New York.

Todd Waterman and crew were a pleasure to deal with! Most helpful through the entire process and beyond.

They have our wide plank Eastern White Pine floors in their home, stained with our signature Gingerbread and Bradford Umber mix.

The quality of the pine floors was excellent. You definitely get what you pay for with Carlisle!

Michael Gregory of West Newbury, Massachusetts sent us that letter about his Custom Coat wide plank Eastern White Pine floors.

Posted on Oct 16, 2008 AT 11:22 PM in (0) Comments

True Hardwood Story: J. Crew launches new store with our floors

• Posted by
• Megan Sprague

The newest J.Crew store at Madison Avenue and 79th Street in NYC features our floors! The floors are extremely unique. A blend of our FSC Antique Hickory & newly sawn premium Hickory in a hand-crafted herringbone pattern. Check out the photo below.

To read more about their new store here!

Posted on Oct 16, 2008 AT 10:58 PM in News & Events • (0) Comments

Customer Photos from North Carolina

• Posted by
• Megan Sprague

Shanon received these photos from her client Norm of Black Mountain, North Carolina! He used our Heart Pine wide plank floors with signature Bradford Umber stain in his log home! The floors are over radiant heat, which makes a cozy combination!!

Posted on Oct 16, 2008 AT 10:49 PM in (1) Comments

Carlisle’s Partnership with Deltec Homes

• Posted by
• Megan Sprague

Over the years, we’ve partnered with Deltec Homes of Asheville, NC on many projects. One of the largest was the sponsorship of an Extreme Makeover Home Edition Home in New Orleans last year!

We received this letter and photos from David Ide of Deltec Homes this week. Our floors are featured in their model home!

Glen,
I need some more Carlisle literature to put on display.  We have handed out all that I had left over from my parade from last year. We have had so many people asking about the floors, they are truly the highlight of the house.

I have attached some photos for you. I can’t tell you how happy we are with how the floor came out.

David Ide
Director of Customer Relations
Deltec Homes, Inc.
69 Bingham Rd
Asheville, NC 28806
1-800-368-7401
www.deltechomes.com

Posted on Oct 16, 2008 AT 10:28 PM in Green Building • Hardwood Flooring • (0) Comments

A Friendly Visit from Jewett Farms!

• Posted by
• Megan Sprague

Mark Nichols of our New England sales team, visited with his clients Elena and Lynn of Jewett Farms. We highlighted Jewett Farms last week on the blog with their newest studio in Newburyport, Massachusetts having Carlisle floors throughout. Lynn and Elena got the grand tour of Carlisle and nestled in at our design center and sample shop to talk about wood.

Here’s Mark, Elena and Lynn chatting about the tight grain in this slice of Heart Pine.

This is the letter that Elena sent us following their visit:

Yesterday my colleague Lynn and I traveled from northern Massachusetts into the beautiful woods of New Hampshire – we lucked out and enjoyed a beautiful New England fall day. Our company, Jewett Farms, has become an exclusive partner with Carlisle and is distributing its wide plank floors from our new design studio in Newburyport, Massachusetts.  It was very gratifying and educational to visit the Stoddard operation. We gained useful knowledge about the species, craft, and artistry of Carlisle flooring – so much of the language used to describe the work there resonated for us:  it is the same language we use about the craft and art of our cabinetry. We were reminded each step along the way about the very special fit that seems to exist between Jewett Farms & Co. and Carlisle.

On a personal note, when I returned to my home in Massachusetts I realized I did not have my wallet and knew that I may have left it at Fiddleheads Cafe. I did not remember, in my panic, the full name of the Café so called Carlisle and explained my situation. Pat answered the phone – not only did she find me the contact information for the Café but offered, if my wallet was found there, to pick it up for me and send it back to me overnight. Previously I had remarked more than once about the friendly, courteous, and professional voices on the phone when I call Carlisle and Pat’s effort to ease my anxiety was above and beyond and much appreciated.

Posted on Oct 14, 2008 AT 09:14 PM in Hardwood Flooring • (1) Comments