At Carlisle, we hate problems, but we like happy endings

This is one of those happy ending stories. A Carlisle customer, a homeowner in Pennsylvania, had completely stained and tung oiled his floor his new floor. Then, he called us here at Carlisle because he had a problem. A pretty big problem, as it turns out. His lovely new floor was dotted with fuzz embedded in the tung oil! The fuzz was coming from the lambswool applicator he had used to apply the oil. When Gary Ryer, our design and sales consultant in the Stoddard offices, heard this, he suggested to the customer that he try washing the lambswool applicator in a washing machine and letting it dry thoroughly to help get the loose lambswool out of the pad. Well, that made the problem even worse! The customer got even more fuzz in the finish. When all was said and done, we learned that the customer had spent just $4 on the lambswool applicator and that perhaps it was of very poor quality. Gary Ryer suggested he purchase a better applicator pad for about $7. Well, that did the trick very well—but only after the customer and his wife spent about 13 hours scrapping off the fuzzy spots, giving the finish a light sanding, cleaning the floor and then applying the tung oil again with the good pad. The customer was quite reasonable about all this and says he really could see the difference in the two products! Happy ending and a nice looking floor. Here are the before and after pictures of this project.

Posted on July 1, 2009 at 02:03 PM in DIY • (0) Comments

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