Even the delivery gets praise with Carlisle’s custom hardwood floors
We always like to provide great customer service at every step of the process when people buy our custom hardwood floors, but we rarely get praise just for the delivery method we use!
Carolyn and Scott MacGlashan of Maryland were a little anxious about a tractor trailer delivery of their new floor, our unfinished Hickory.
Adam Whitney, who is our guy in Carlisle’s Washington, D.C. showroom, assured them that the delivery would be just fine and, indeed, it was stellar, as the photos attest.
The MacGlashans wrote Adam that our “selection of Con-way Freight as their delivery agent was a most enjoyable experience. The driver, Mr. Troy Carls, is to be commended, to include his most friendly manner, and pride of creating a satisfied customer.”
And they like what they see so far, saying they are “especially pleased with the grade, various width boards, and especially the majority of long board lengths” that came in the delivery. The next step is installation.
We look forward to their report — and their pictures — when they’re done.
Posted on December 7, 2009 at 10:29 AM in Customer Stories • Home Building & Contracting • (0) Comments
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