Getting It Right..the Second Time Around!

Lisa and Keith Hatch purchased their Brown Maple floor (with hand scraped edges) earlier this year. They received the floor and proceeded to stain it with one of our custom stains, to match a sample that we had sent them. After a few rounds of the stain, it was turning out way too light.

Sales Manager Kevin Crowder remembers, "They were having trouble getting the same dark color on their floor that we had sent them in the sample. They called me with their concerns and I took good care of them.  I paid them to have it sanded back down to raw wood.  Once they did that it took the stain darker as the photos show."

Lisa and Keith are very happy with their floors! See this note that Lisa sent earlier this year: 

Hi Kevin,
 
Our floors turned out great!  It was a pleasure working with you and the rest of the Carlisle Wide Plank Floor staff.  I will certainly recommend your company to others interested in exceptional wood floors.
 
I’ve attached pictures.   I apologize for not sending these photos sooner.  If you need additional ones, please let me know!
 
Many thanks again for everything!
 
Lisa and Keith Hatch

 

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Posted on October 17, 2008 at 02:35 PM in Customer Stories • Hardwood Flooring • Home Decor • (1) Comments

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