Monday Morning Mailbag: Delivery of prefinished White Oak floor delights this customer

We got this nice note the other day to our Sales & Design associate Laura, from a customer who had just had her brand new pre-finished floor delivered to her home to be installed.

The customer, Marlies Venier, had found Carlisle online and ordered 1,600 square feet of the pre-finished White Oak, in 7-inch widths. The boards were finished with a saw kerf effect. (See more about our handmade surfaces here.)

Venier, it seems, had had water damage in her home and needed to replace the floors. She placed her order after working with Laura to get some samples. Here’s what she wrote to us the day her floor arrived at her home in mid-December.

Hi Laura,

Just finished unloading the floor, we love it, it is beautiful, the nicest floor we have ever seen. Thank you for being so great through the whole process, so excited to have a Carlisle floor! Have a great New Year…All the best in 2010.
Cheers,
Marlies Venier

We always love to get notes like this, especially when the customer comes to us through an unhappy circumstance like flood-ruined floors!

Pre-finished wide plank floors are still relatively new to Carlisle. We find that those who choose it love the convenience of being able to install it immediately upon arrival and not have to go through the staining process. You can read more about our pre-finished floors here.

Posted on January 11, 2010 at 01:03 PM in Customer Stories • DIY • (0) Comments

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St. Paul & Tacoma Lumber CO.

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Carlisle Wide Plank Floors